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AppleTV 4 - Crash on "Sweet Home Alabama" - Log uploaded

Any issues that are tvOS specific
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DanielCoffey
Posts: 9
Joined: 24 Nov 2018, 19:23

AppleTV 4 - Crash on "Sweet Home Alabama" - Log uploaded

Post by DanielCoffey »

Apple TV 4 - most recent tvOS and MrMC (3.9.11 I think?)
NAS - unRAID 6.9.2 with PlexMediaServer

Movie : Sweet Home Alabama
Container : MP4, H.264, 23702kbps, 1080p
Audio : AAC 2-channel

Log File : 7UXQH.log

Issue : This movie crashes repeatedly at about the 00h36m mark. The TV display instantly goes to a black screen and standby mode because the AppleTV 4 has gone to sleep or cannot be found.

Original media was extracted using MakeMVK then saved on my Mac Mini as H.264 and AAC 2-channel.

All other movies in my collection that have had the same conversion treatment work as expected. I still have the original blu ray, the original .mkv extract and the .m4v converted file available.

Any advice or requests for further testing would be much appreciated.

Thank you.
Caselabs X2M NAS 40Tb : Intel i3-8300 3.7GHz / 16Gb DDR4 2400 / ASUS ROG Strix H370-I / LSI SAS9201-8i / dual-Parity 8x WD Red 8Tb, 2x Samsung 850PRO 512Gb / Corsair AX860i / APC SMT1000I / unRAID Plus 6.9.2
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DanielCoffey
Posts: 9
Joined: 24 Nov 2018, 19:23

Re: AppleTV 4 - Crash on "Sweet Home Alabama" - Log uploaded

Post by DanielCoffey »

I have just had another movie do this... again it is one that I have repackaged as H.264 and AAC 2.0 to take the load off the server but once more the machine has simply gone back to the Apple TV home screen.

When I play the original MKV version of either move, playback is stable.
Caselabs X2M NAS 40Tb : Intel i3-8300 3.7GHz / 16Gb DDR4 2400 / ASUS ROG Strix H370-I / LSI SAS9201-8i / dual-Parity 8x WD Red 8Tb, 2x Samsung 850PRO 512Gb / Corsair AX860i / APC SMT1000I / unRAID Plus 6.9.2
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