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hangs at the end of first video in slideshow mode

Any issues that are tvOS specific
zowers
Posts: 11
Joined: 16 Jun 2020, 20:09

hangs at the end of first video in slideshow mode

Post by zowers »

mrmc 3.9.7 on tvOS latest
going to pictures folder with some jpegs and .mov videos,
choosing Slideshow in the left menu
slideshow hangs after playing the very first video
zowers
Posts: 11
Joined: 16 Jun 2020, 20:09

Re: hangs at the end of first video in slideshow mode

Post by zowers »

@amet ^^

Support team: what is standard response time to user issues?
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amet
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Re: hangs at the end of first video in slideshow mode

Post by amet »

Relatively fast if we have the debuglog info, without it it’s hunting in the dark
zowers
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Joined: 16 Jun 2020, 20:09

Re: hangs at the end of first video in slideshow mode

Post by zowers »

amet wrote: 18 Jun 2020, 17:50 Relatively fast if we have the debuglog info, without it it’s hunting in the dark
Uploaded KWIZD.log
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amet
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Re: hangs at the end of first video in slideshow mode

Post by amet »

does it always hang on the same file? I cant reproduce here, it works as expected.

can you make a small reproducible folder that shows this issue? If we can reproduce here we can fix it.

I can see that it played more than one file, IMG_0593.mov -> IMG_0594.mov -> .... did only first one show on the screen?
zowers
Posts: 11
Joined: 16 Jun 2020, 20:09

Re: hangs at the end of first video in slideshow mode

Post by zowers »

amet wrote: 19 Jun 2020, 04:16 does it always hang on the same file? I cant reproduce here, it works as expected.

can you make a small reproducible folder that shows this issue? If we can reproduce here we can fix it.

I can see that it played more than one file, IMG_0593.mov -> IMG_0594.mov -> .... did only first one show on the screen?
It hangs after any video

The last frame of the first video file is showing, the app does not react to any gestures or menu button
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amet
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Re: hangs at the end of first video in slideshow mode

Post by amet »

I can’t reproduce here...

Is the folder added as picture or video source? Or are you just browsing to it? Can you share any of the files you see issue with?
zowers
Posts: 11
Joined: 16 Jun 2020, 20:09

Re: hangs at the end of first video in slideshow mode

Post by zowers »

The folder is added as pictures from qnap nas via samba

I do slideshow from menu on the left

Will send you some file
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amet
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Re: hangs at the end of first video in slideshow mode

Post by amet »

You can send the link to support at mrmc dot tv
zowers
Posts: 11
Joined: 16 Jun 2020, 20:09

Re: hangs at the end of first video in slideshow mode

Post by zowers »

amet wrote: 19 Jun 2020, 04:16
I can see that it played more than one file, IMG_0593.mov -> IMG_0594.mov -> .... did only first one show on the screen?
You are looking at wrong time

See last appearance of Img_0190.mov in debug log
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