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Movie starts in wrong "place" or with a frozen picture when being paused

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cotignac
Posts: 14
Joined: 26 May 2019, 08:16

Movie starts in wrong "place" or with a frozen picture when being paused

Post by cotignac »

I have experienced two problems/bugs since a few versions of McMC on the Apple TV 4K. (I'm not sure if the problem occurs on any other Apple TV platform.)

This is how the problem occurs.

When I pause in a movie to take a break one of these two problems might occur. (The problems doesn't always occurs and I will try to post a log file as soon as I have been able to get it.)

Problem 1:
When I'd like to start the movie again after a longer pause (say 10-15 minutes) the movie starts with the sound from the movie - but the video is frozen with the same pictures as when I paused the movie.

Problem 2:
When I start the movie again it starts from the wrong section of the movie (usually from the beginning). I'm using the Amber skin and have noticed that the vertical white line displayed when the movie is paused has moved away to the left from the grey circle in the pause bar at the top of the screen. Then when I hit play again it starts from the point where the white line is instead of the position where I paused.

If it has anything to do with this I have all my movies and episodes stored on a Synology NAS and I'm also using a SQL database on the NAS to keep track of my movie database. The problem occurs on version 3.9.1 but I've seen it on 3.8.x also.
User avatar
davilla
Team MrMC
Posts: 4377
Joined: 26 Oct 2015, 17:01

Re: Movie starts in wrong "place" or with a frozen picture when being paused

Post by davilla »

cotignac wrote: 09 Sep 2019, 11:49 I have experienced two problems/bugs since a few versions of McMC on the Apple TV 4K. (I'm not sure if the problem occurs on any other Apple TV platform.)

This is how the problem occurs.

When I pause in a movie to take a break one of these two problems might occur. (The problems doesn't always occurs and I will try to post a log file as soon as I have been able to get it.)

Problem 1:
When I'd like to start the movie again after a longer pause (say 10-15 minutes) the movie starts with the sound from the movie - but the video is frozen with the same pictures as when I paused the movie.

Problem 2:
When I start the movie again it starts from the wrong section of the movie (usually from the beginning). I'm using the Amber skin and have noticed that the vertical white line displayed when the movie is paused has moved away to the left from the grey circle in the pause bar at the top of the screen. Then when I hit play again it starts from the point where the white line is instead of the position where I paused.

If it has anything to do with this I have all my movies and episodes stored on a Synology NAS and I'm also using a SQL database on the NAS to keep track of my movie database. The problem occurs on version 3.9.1 but I've seen it on 3.8.x also.
defiantly want to see debuglog for this.
User avatar
cotignac
Posts: 14
Joined: 26 May 2019, 08:16

Re: Movie starts in wrong "place" or with a frozen picture when being paused

Post by cotignac »

I'll come back as soon as I have a log file.
User avatar
cotignac
Posts: 14
Joined: 26 May 2019, 08:16

Re: Movie starts in wrong "place" or with a frozen picture when being paused

Post by cotignac »

I have uploaded a log file for my First Problem. The log file is 3URL6.LOG.
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