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Audio, Crashes and no logging  [SOLVED]

Any issues that are tvOS specific
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Waltman
Posts: 194
Joined: 27 Jun 2018, 16:54

Audio, Crashes and no logging

Post by Waltman »

:oops: In the last week I had serious problems with mrmc freezing up after playing a couple of episodes (mostly the third episode)

What is the problem ?
- always after Watching 2 or 3 episodes
- The episode starts, video and audio looses sync and mrmc locks up.
- After each of these lockups the ability to upload a debug log stops working !! Upload debug log would display : Log not uploaded. And there is noy way to get it working.
- I have to remove mrmc, restart the Apple TV4K and reinstall mrmc to get logging back. (This Happend 3 times this week)

I think I figured it out. Update: no I didn’t
It has to do with the latest Apple TVOS having a new setting of being able to change the audio structure automatically. I don’t know what happens, but it’s creating problems.
- If I set change the structure OFF all is good
- If I set change the structure to Dolby digital 5.1 the problem above occurs.
(- I turn atmos always off since my receiver can’t handle that)

Is this something to look into for a next TestFlight ?

Update 14-02 : it happend again. But this time I have a log file AE54B.log

Update 17-02 : it happend again no log upload possible, but I got a log through the web interface which mentions an 503 error concerning the log. See https://pastebin.com/p91KZPfH

Update 20-02: I installed the atv4k fresh. First episode I played had a sync error. I disabled change audio structure again. I catched a log but unsure if it has the problem in log FFSAX.log

Update 21-02 fist video had a sync / crash issue this morning. But logging is working VAWPL.log
Last edited by Waltman on 21 Feb 2021, 09:21, edited 5 times in total.
SETTOP-BOX :Apple TV 4K
Skin: Ariana
Database: MySQL
NAS: Synolgy DS1513+
Receiver: Maranz 1403 with B&W 3.1 speakers
TV: LG55OLEDC8
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Waltman
Posts: 194
Joined: 27 Jun 2018, 16:54

Re: Audio, Crashes and no logging

Post by Waltman »

Amet, Davila can you please help me with this one ?
SETTOP-BOX :Apple TV 4K
Skin: Ariana
Database: MySQL
NAS: Synolgy DS1513+
Receiver: Maranz 1403 with B&W 3.1 speakers
TV: LG55OLEDC8
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amet
Team MrMC
Posts: 3787
Joined: 26 Oct 2015, 16:59
Location: Dubai/Novi Sad

Re: Audio, Crashes and no logging

Post by amet »

No idea what’s going on there… @davilla?
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Waltman
Posts: 194
Joined: 27 Jun 2018, 16:54

Re: Audio, Crashes and no logging

Post by Waltman »

I have the sync problem again in a log VAWPL.log

Logging is still working after full atv reinstall.
SETTOP-BOX :Apple TV 4K
Skin: Ariana
Database: MySQL
NAS: Synolgy DS1513+
Receiver: Maranz 1403 with B&W 3.1 speakers
TV: LG55OLEDC8
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amet
Team MrMC
Posts: 3787
Joined: 26 Oct 2015, 16:59
Location: Dubai/Novi Sad

Re: Audio, Crashes and no logging  [SOLVED]

Post by amet »

I can’t reproduce this ..: this is not a new setting, it’s been there a long time … or are we talking about a different setting?
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Waltman
Posts: 194
Joined: 27 Jun 2018, 16:54

Re: Audio, Crashes and no logging

Post by Waltman »

amet wrote: 28 Feb 2021, 04:42 I can’t reproduce this ..: this is not a new setting, it’s been there a long time … or are we talking about a different setting?
No, you are right. it’s not a new setting. I readjusted it to automatic. The problem has not re-occurred since my last update of 27-02 And logging does not freeze anymore after reinstalling the Apple TV on 20-02. Not sure wat is / was causing this.
I’ll keep watching this one and post a log if it happens again.

Update: since 28-02 I changed “keep audio device alive” setting to 2 minutes , the default mrmc value is 1 minute
SETTOP-BOX :Apple TV 4K
Skin: Ariana
Database: MySQL
NAS: Synolgy DS1513+
Receiver: Maranz 1403 with B&W 3.1 speakers
TV: LG55OLEDC8
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